CUSTOMER EXPERIENCE TRANSFORMATION
Helicx is a global customer experience transformation organization. Today’s environment of constant technological disruption and increased social consciousness mean your customers expect more from the businesses that market to them, the companies that employ them, and the organizations that serve them.
However, these customer expectations don’t fit into the categories found on anonymous surveys. That’s why we start with real stories from real people. We base your organizational transformation on facts about your customers, not assumptions. Once you understand why your customers buy, you can build your business around those key benefits, unlocking the potential your organization already possesses.
STRATEGY & IDEATION
It begins with a conversation: Why your
customers buy.
customers buy.
CUSTOMER CREATION™
Traditional sales and marketing techniques rely on manipulation. However, in today’s fully transparent world, manipulation results in short-term transactions, not loyal customers. Our Customer Creation processes create new customers for your business by leveraging multi-channel sales and marketing techniques to earn your customer’s trust. Trust is the only differentiator.
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WEBSITE DEVELOPMENT
We build websites that build business.
DIGITAL MARKETING
Unprecedented tracking of online &
offline marketing.
offline marketing.
STORY SELLING™
Selling in a world adverse to sales.
SEE WHAT CUSTOMERS SAY
Jonathan Alt
Centro
“The ability to pick and choose what’s right for your company was very good because I don’t like canned solutions.”
Barry Dreyfus Jr.
United States Marine, Inc.
“Of course, we had our doubts, but they proved us wrong. 360 delivers every year for the last three years. We have conducted thousands of days of training. They believe in the program, they care about the participants, they go the extra mile. Also the trainings are taught in Spanish.”
Raul Santa
Network Relations Manager
“Many of our retailers have benefitted from the marketing processes they implemented.”
Karen Brown
Procter & Gamble
“A lot of times companies want to take one event, or one series of meetings and boom, it’s going to fix everything but it’s more of a process. You have to make it part of a program. I’m a CFO so I could cut this from our budget but you really have to make it part of a long term program.”
Joshua Guttau
Treynor State Bank
“Our participants, they love it. They truly enjoy their workshops and feel they’re beneficial to any body.”
Liliana Trevino
TAG
“I was stunned at the quality of the materials. The stuff was leading edge, very well-produced and very high caliber.”
William Trotter
SER National
“They were truly the first people to really “get” what we were talking about. In that very first interview, we were able to start working toward what we actually might do and how it might work.”
Dianne Seeman
The Lozier Corporation
“The assessments have been extremely beneficial to me. Because in order to manage people to the point they can be the most successful, you have to understand that person. It’s not about understanding that person between 8 and 5, it’s about understanding who that person is, what moves them, what motivates them to the greatest level of success.”
Cheryl Ayers
Global Financial Aid Services
“Our interview process, we managed to change it based off things they showed us. The improvements have been good. We’re seeing it with the new employees coming in, we’re building a better team, we’re interacting with them more.”
Arturo Mejia Jr.
United States Marine, Inc.
“I feel like through the training, I really have grown as a manager.”
Christy Baker
Traynor State Bank
CREATE RAVING FANS
Just because a customer has purchased, doesn’t mean they’re loyal. Today, anything short of exceptional is unacceptable.
But exceptional doesn’t mean perfect. Delivering exceptional customer experiences starts with the people responsible for creating and delivering the experience – your employees. With the right culture, processes and training, you give your employees a focus they can believe in and personal accountability. If they believe, they’ll help your customers believe.
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Customer Experience Processes
The tools you need to build a customer-focused organization.
Business Insights (by date)
Business Insights (by topic)
Customer Experience starts before
customers even know you: your SEO
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The Schizophrenia of Financial Services
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Our second in a series on time management for meetings. In our last blog, we shared some of the practices our clients often use to create meetings that don’t suck....
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When you hear “Mastermind Group” you may immediately imagine monocle-adorned supervillians sitting around a dimly lit conference room table practicing their bored monologues or maniacal laughter while caressing their...
CX ACADEMY
Classroom and online training systems to help
create a customer focused organization.
create a customer focused organization.
Principles of High Performance
Skills for High Performance Teamwork
Communication
Conflict Management
Time Management
Emotional Intelligence
Building High Performance Teams
Customer Service
Effective Supervisory Skills
The Powers of Persuasion
Diversity
The Trust Factor
Speaking for Lasting Impression
High Payoff Hiring
High Performance Leadership
Change Management
LEADERSHIP & EMPLOYEE ENGAGEMENT
Proven processes leveraged by top companies.
Fortune 500 companies as well as medium to small local organizations in 21 countries use our proven processes.
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