Monthly Archives: January 2014

Your success depends on your customers, not your product.

January 8, 2014 by in category CX, Leadership

A few years ago, I realized there is a certain type of client I truly enjoy working with – insightful leaders. Like a rock and roll star thanking their fans at the end of every show, insightful leaders intuitively understand success is a result of your customer, not your product or service. Insight is defined […]

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