Mastermind Groups and World Domination…Mwhahaha!
October 22, 2014 by Jeff Morris in category Employee Engagement, LeadershipWhen you hear “Mastermind Group” you may immediately imagine monocle-adorned supervillians sitting around a dimly lit conference room table practicing their bored monologues or maniacal laughter while caressing their pet tabby. Well, leave your laser at home. World domination aside, Mastermind Groups are created by a group of ambitious like-minded people who love to learn […]
0 0 Read moreTime Management: Sample Agendas For Meetings That Don’t Suck.
June 28, 2014 by Admin in category Employee Engagement, Productivity, Time ManagementOur second in a series on time management for meetings. In our last blog, we shared some of the practices our clients often use to create meetings that don’t suck. Today, we’ll share the systemized agendas we’ve developed over time to help organizations maintain productive meetings. Hopefully, you’ll find these useful as a starting point for […]
0 0 Read moreTime Management: Tips For Meetings That Don’t Suck
June 16, 2014 by Admin in category Employee Engagement, Productivity, Time ManagementLet’s face it. Meetings suck. They can suck time, suck money and they can suck energy. (And no, I didn’t just write that so I could use the word “suck” three times in one sentence.) The Time Management Cost of Meetings Many times, meetings already feel like a waste of time. Have you ever thought […]
0 0 Read moreTrust is a competitive advantage that’s hard to imitate
May 27, 2014 by Jeff Morris in category Employee Engagement, LeadershipSeveral years ago, I was working late on a project. The company I worked for was closing in on a ten million dollar account and I was in charge of the RFP. The company conference room table was straight out of an episode of Hoarders, stacks of documents balanced precariously across its top. Sometime late […]
0 0 Read moreBrave New World of Employee Engagement Pt. 4
May 19, 2014 by Jeff Morris in category Employee EngagementEnough with the rules! Creating a framework for engagement. In this series of blogs, we’ve talked about how the information age has changed how we should approach employee engagement, the keys to engagement in this new environment, and the individual actions leaders should consider when engaging employees. Today, learn how your individual actions can create a culture of employee engagement. […]
0 0 Read moreWhy Your Customer Experience Efforts May Be Stalled: Employee Experience.
May 17, 2014 by Jeff Morris in category CX, Employee EngagementEmployee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of employees are engaged, while 52% are disengaged and 18% are actively disengaged (meaning they’ve taken action like looking for […]
0 0 Read moreBrave New World of Employee Engagement Pt. 3
May 8, 2014 by Jeff Morris in category Employee EngagementA tale of two companies. I used to work for an ad agency filled with employees who genuinely enjoyed coming to work. I jumped into work, immediately traveling. So several weeks went by before I had a chance to have my Meet The Founder meeting. (The founder of the company prided himself in not only […]
0 0 Read moreNew World of Employee Engagement Pt. 2
April 29, 2014 by Jeff Morris in category Employee EngagementRaise your hand if you execute an annual employee engagement survey. Many of you do. We do them for our clients. After all, these types of surveys provide lots of information about your employee engagement. But is it the right information? The analysis available for your employee “engagement scores” can make a Cheesecake Factory menu […]
0 0 Read moreNew World of Employee Engagement Pt. 1
April 22, 2014 by Jeff Morris in category Employee EngagementThe Brave New World Of Employee Engagement: The surprising reasons employee engagement may not be working. Employee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of […]
0 0 Read moreEmployees like Joel can give you quite a reputation.
April 14, 2014 by Jeff Morris in category CX, Employee EngagementWhen you hear the name Nordstrom’s, what comes to mind? Shoes. Clothing. Quality. Yes, but chances are your first thought was great customer service, right? Many of us have heard the Nordstrom’s legends of extreme customer experience. The first one I ever heard was about a man who went into the Nordstrom in Anchorage, Alaska, […]
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