So…why have you not adopted a Customer Experience culture?
March 24, 2014 by Jeff Morris in category CX, Employee Engagement, LeadershipIn 2011, Ecoconsultancy’s Multichannel Customer Experience Report discovered that only 20% of companies have worked to design a customer experience. Visionary business leaders might have seen this as an opportunity to surge ahead of their competitors. But three years later, not much has changed. Probably based on the four reasons your competitors have not taken action. So […]
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